Returns & Exchanges

At Lily & Fox, we want you to love your beauty routine; so if you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the unused beauty products in their original packaging to ensure they remain protected during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship your new exchange items within 3-5 business days.